Bruce Robinson & Associate’s mission is two-fold. Build the strongest, most experienced litigation team possible while providing outstanding customer service. It’s a simple mission but so many firms seem to misunderstand these important concepts.
While protecting the rights of Maryland’s injured victims for over 20 years, our attorneys are constantly involved in litigation with other law firms; whether fighting the defense industry or helping injured victims. Early on in my career, I used to scratch my head at the level of customer service other firms provide, the lack of return phone calls, the inability to speak with one’s own lawyer in a timely fashion, the apparent lack of caring and disorganization, etc. I made it our mission early on to be there for the client and their family, to return calls as quickly as possible, to provide timely information and to generally be a support mechanism as opposed to the bottleneck in the litigation process. After all, being sucked into litigation at the hands of a careless and reckless defendant and being involved in a situation for which you bear no responsibility, is bad enough. Compounding that injustice with the added pressure of not being able to communicate with one’s own legal team members in a reasonable and timely fashion is more than anybody should have to endure. We get that. We are here for our clients when they need us to be.
Having recognized that, it is equally important to build the best trial team possible to achieve favorable results. The corporate insurance industry wastes no time building their case to protect and defend their financial resources. We must be more aggressive in our efforts to protect our clients. Our team of trial attorneys includes a former State’s Attorney, a former public defender, a former Maryland State Trooper-10 year veteran of the police force and a law professor. Our lawyers like to fight for our clients! Why is this important?
What you will find is that some law firms approach personal injury cases with the singular thought of settling them for whatever the insurance company is offering. That is not our position. At Robinson & Associates, we file suit as quickly as possible to get your case into court, many times not even dealing with the insurance adjuster. We are not interested in the scraps the insurance industry is offering in order to make your case go away, we are interested in taking what is fair and reasonable under the circumstances of each case we handle in order to protect our clients rights. It is for that reason that we have hand selected, over many years, a team of the best and brightest litigators who enjoy going to court and fighting hard for our clients.
The unscrupulous steps that the insurance industry takes to limit their exposure is without equal. One example of this dishonest behavior is when adjusters call an injured victim as quickly as possible following an accident (maybe the same day) to “check in” and to get a recorded statement! The purpose of the recorded statement is to attempt to use that statement later in court against the injured person giving it. It is a nasty little trick they use and one that every victim should be aware of. In other words, do not speak to the insurance company of the defendant until and unless you have retained competent counsel of your own. The insurance company is not your friend and nothing they do is out of kindness or caring for you.
The bottom line is it is perilous out there; dealing with large corporate defense insurance is not easy and should not be taken lightly. Robinson & Associates clearly understands that and it is our mission to protect, defend and advance our client’s legal interests.
Contact our legal team as soon as possible following an accident or injury (before speaking with any insurance representative) and see the difference we can make for you! Call us anytime day or night at 410-844-0235.